All the rooms are pleasant and the staff is extremely useful. Getting to hyde park was easy and took only 20 minutes on foot...

The apartment was lovely, the staff were very friendly and helpful

Nathing and it was rong choose

Small room un clean ad in your site mislead us

Excellent Desk Staff and porters, free coffee from the machine, friendly and polite housekeeping, toiletries, quiet area and yet great access to the park and Marble Arch.

Old furniture in the studio needs to be updated, drab colours of beige carpet, beige chairs everything was too beige, dirty carpet needs to be shampood and cleaned, there were no drawers in the toilet to store your toiletries and little available space which was take up by the towels.

Superb! Fantastic staff I would definitely stay here again

Parking vouchers would have been nice

We stayed in a 2 bed apartment, very spacious and clean. Location was good for Oxford St shopping.

Lighting was very poor, main bedroom had one bedside light and a lamp, no overhead lighting in the bedrooms. Ensuite bathroom very small. No sound proofing at all, noise from the hallway woke me both nights and it was only two women talking quietly. Very glad there were no rowdy guests! We arrived at 1.53pm and were made to wait til exactly 2pm to check in!!

Location, comfort, security, good service

The rates of stay are cheaper if a book in person

Location

Room smal, and old

The venue is great and the appartments were quite cosy

The bath not big enough for 2 people

Fantastic location (very, very central, yet quiet) and considering the general standard of hotels in London I thought it was good value for money. The staff was very friendly and helpful, the fitness room was small but perfectly adequate and I enjoyed the sauna.

The continental breakfast was average (and pricy). Good bacon and eggs would have gone a long way to mitigate the problem.

Room facilities were great. I stayed in a studio, it was spacious with a very well equipped kitchenette. Staff were very helpful. I felt at home really. I would surely stay there the next time I go to London if their rates remain affordable.

Not much to say really. I can only think of the internet being very slow at times.

Large rooms and baths, clean, comfortable, well equipped, good location

The level of Serbia was unexpectable low! Chen in and chek out takes too long time, nobody clean your table during the breakfast, so at the end you eat in surrounding of a dirty plates, the breakfast itself doesn't wirth even half a money asked. No porridge, no scrambled eggs, no freshes, very limited choice of a food.

Location, price, staff and atmosphere

The breakfast buffet was terrible and AC/heating system was inefficient

Even though I booked for a studio, because of overbooking( ?) they gave me a 2 bedroom apt... And on my arrival they wanted to charge me for a 2 bedroom apt... After I showed them the booking and the agreed price and a meeting with the manager they agreed to the original price... I was really surprised that they wanted a price for a 2 bedroom apt even though the booking was for a studio...

The staff were great, very helpful and very kind.